Bestellhinweise

 

Frequently asked questions

Here you find answers to frequently asked questions. Should you have any further questions or suggestions, send us an email or give us a call please. Our team is glad to help you.

E-mail: info@markanto.de
Tel: +49 (0) 221 9723920

Only originals.

Of cause you find on www.Markanto.de only original design classics, where the manufacturer has the lizence for the production by the designer or the inherits.

You can trust Markanto.

Since 1999 www.Markanto.de is now online and since this time we managed tousends of orders with many satisfied clients. 2014 we were choosen by the German Elle Decoration of one of the 15 best online-shops for interoir design of the world.

Information about the order process

You can't find a product?

In some categories you find only some objects of the designer or the manufacturer. Normally you search for more products in the categories Designer and Manufacturer. Otherwise just send us an email with your request.

How to order at Markanto

We gladly accept your order through email, fax (+49 (0) 221120149) or telephone. Please be aware of our business hours – normally, Monday to Friday from 9 AM to 6 PM. After you make your order, you will receive a confirmation by e-mail or letter. Please check the order confirmation for accuracy and notify us of any mistakes as soon as possible.

The shopping cart function

Please notice, that you don't make an order, if you put your selected items just in the shopping card. You have to go to the digital cash box to finish the order.

Secure online-transferring system

The entry of your order takes place over a secure online-transferring system, the so-called “Secure Socket Layer” (SSL), in order to process your information. This transferring system is supported by most browsers. All information transferred using this secure method is encrypted before it is sent to us. This ensures that no unauthorized person can gain access to your information. For your protection, your information is used solely during the order-making process. No third-party has access to it.

Information about payment conditions and discounts

Payment possibilities 

We offer the following methods of payment: invoice, direct debit, cash in advance/down payment, credit card and PayPal.

Invoice - For orders up to EURO 150 you can pay by invoice after receiving the goods. This payment option is available if you have a residence inside Germany and give us your exact billing information (address, telephone, email address).

Direct Debit - With this method of payment, your order is charged to your account. This normally happens 2 to 3 work days before your order is sent, so that our bank can look over the account information. Direct debit is only available in Germany.

Prepayment - Of course, you can also make a prepayment and get an extra 3% discount on your total order. For larger orders, we offer the possibility of paying 50% of the order as prepayment and the other 50& within 14 days of receiving the order. This, however, should be discussed with us beforehand.

Credit Card - Markanto accepts Visa, Mastercard and American Express. Of course, your credit card information is entered on a specially protected website with a secure SSL-encryption system.

PAYPAL – You can also pay by your PayPal account. More information about PayPal you find on www.paypal.com

Special conditions for architects and journalists

If you are an architect or journalist please ask for our special conditions.

Special conditions for larger quantities

If you are interested in large quantities of a product – please ask for our special conditions too. In case you can't find a manufacturer's product or a special version of a product, just contact us for any further information.

Price guarantee

Markanto offers you a price guarantee for eyery listed object. If you should find a better price at any other trader, please send us a fax or email with the accordant evidence (for example a link) and you will get the object to the same conditions. The price guarantee does not apply for plagiarism (which we do not sell anyway), Markanto market vintage objects, special sales offers of other traders (for example due to insolvency or assortment changes) and auctions. The price guarantee can only be applied when the competing trader is located in Germany and for regular home quantities.

Information about delivery costs and delivery times

Free delivery 

Delivery is free for all orders inside Germany and to the neighbour countries. Only for orders from the Switzerland we have to charge EURO 15,00 extra for orders under EURO 150,00 net. If your are not located in Germany or in the neighbour countries - please send us an email. Of cause we deliver to Australia, Unites States and othe countries too - we will find an attractive solution for shipping.

Delivery times between 48 hours and 6 month

Please keep in mind, that your delivery can take between 1 and 24 weeks, depending on the ordered object. Because mostly furniture will be produced by the manufacturer after the order has been made. Therefore, each object. is assigned an approximate delivery time. Normally we have smaller objects in stock, which can be sent out quickly to you. Smaller objects are sent by UPS or DHL, larger objects are shipped by transport companies. More information about our delivery times you find here.

Information about warranties

2 years warranty

Markanto provides customers with a 24-month warranty for material or manufacturing defects. If the individual manufacturer has a longer warranty, our warranty is extended accordingly. The warranty is limited to the products and does not cover damage, loss, or vandalism. For lighting devices, there is a warranty of six months. Please observe our general terms and conditions as well.